Road to High-End Closing May Run Past a Fancy Buffet

by Barbara Ballinger
Content That Works

No longer are a bowl of chocolate kisses and the pleasant aroma of cinnamon bubbling on the stove sufficient incentives to attract potential buyers to an open house.

These days the name of the game is one-upmanship, at least at the high end of the market, which typically means houses priced around $1 million and up.

To bring in crowds and create buzz real estate agents are employing strategies that would make the Madison Avenue ad crowd proud. Serving fancy fare is typically just the beginning.

For an upscale open house in New York City, caterer Hayden Mootoosingh of Foodworks, Inc., typically prepares between three and five trendy hors d’oeuvres, such as sushi, shrimp and filet mignon with a dipping sauce, plus dessert platters with miniature éclairs, Danish and napoleons. He updates the spread as certain foods become popular, he says.

He’s begun to serve the food differently, too. No longer does he just put it out on a counter or table. He now hires attractive wait staff to pass it and to staff a bar with wine and other beverages, he says.

Such events in New York City are usually held during the week and in the late afternoon or at night, since many lookers have country homes and head out of town on weekends. Many also work during the day. The events tend to run about two hours and cost about $1,000 for 50 people, but may run higher, Mootoosingh says.

Food can increase traffic by 50 percent to 100 percent, says Bob Lane, a mortgage banker with Paramount Mortgage Company in St. Louis.

He has partnered with real estate firms to underwrite the cost of such events. A relaxed open house “offers me good face time with possible borrowers and a chance to meet more agents. This is all about building relationships,” Lane says.

Word gets spread in a variety of ways, he says. Most salespeople he works with mention the event in their MLS listing, he says. The strategy works, he adds.

A variation of this single open house is the movable feast, allowing lookers to see several homes and eat a variety of foods according to a set itinerary. Jana Martin, with Keller Williams Realty in Sarasota, Florida, says “champagne caravans” have become popular in her market. Each salesperson serves different foods and offers a glass of champagne at their respective listing stop. This type of event tends to last around four hours or so, so everyone can hit all the properties. They’re usually held between 4 p.m. and 8 p.m. during the week, she says.

While the fancy open house is still geared primarily toward salespeople, in order to raise the profile of a particular high-end property, the tradition has been adapted as a technique for attracting potential homebuyers, says Laurie Moore-Moore, founder of The Institute for Luxury Home Marketing in Dallas. The company offers certification for salespeople who target listings in the top 10 percent of their market.

She calls these events “parties to sell a home” or “real estate soirées.” Chicago-area salesperson Honore Frumentino has an equally apt moniker: “Open houses on steroids.” And they offer an additional benefit. They often draw media attention, which can make them a very cost-effective marketing tool, Moore-Moore says.

A salesperson with a waterfront property, for example, might team with a boat broker, who brings a fancy boat up to the home’s dock, and attracts boat lovers, says Moore-Moore. Real-estate consultant Paul Purcell, with Braddock+Purcell in New York, advised a salesperson client to hire a horticulturists from an area botanical garden to lecture about plants for a listing with a terrace. This trick attracted homeowners seeking a property with a terrace and salespeople who specialized in homes with terraces.

Some events may also be tied into charity events, a tactic Frumentino, a luxury home marketing specialist with Koenig & Strey GMAC Real Estate in Deerfield, Illinois, has used. To sell a historically important 1927 David Adler-designed house on a waterfront site in nearby Highland Park, originally listed for $9.9 million, she tied it to a museum exhibit about the architect’s work and approached an organization that supports his work to use the home as their venue for a benefit. The organization agreed. The event has since become an annual fundraiser, Frumentino says.

Mortgage consultant Alex Giassa, with First Interstate Financial in Paramus, New Jersey, arranged a variation of that type of event to appeal to art lovers and others.

After brainstorming with a salesperson who handles newly constructed homes, the two hosted the Ridgewood Open House/Art Gallery this spring. The show included 14 pieces of art – one displayed in each room of a $1.2-million new home. A single artist looking for exposure loaned all the art. Giassa and the salesperson advertised the event in area newspapers and over the Internet, and worked with the area’s Chamber of Commerce.

Whatever tactic is deployed, remember that the key, beyond food, visuals and information offered, is to embrace your audience, says Martin. “They’ll remember most how you made them feel,” she says.

 

 

 
     

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